We are a small family run business so our turn around times are very fast, usually if you pay by noon on any weekday your purchase will usually get processed and sent out within one day. We keep all of the items listed in stock (unless stated) so it is just a case of processing your order, picking, packing and sending.

Royal Mail collect our parcels on a daily basis, Monday to Friday and deliver them 6 days a week so you should get your order within a few days of placing it on our website. We can only dispatch our orders to UK addresses.

Unlike some of our competitors, we do not increase our postage charges the more you spend, so the more you get delivered the better value our charges are and they are already excellent value.

We are sorry but we cannot allow collections from our premises.

Order Online and Pay by Credit and Debit Card

100% SECURE - WE NEVER SEE YOUR CREDIT OR DEBIT CARD NUMBER!

For your credit card payments we use four world class companies to ensure your credit card safety and peace of mind;

• RSB WorldPay
• Paypal
• Google Checkout

All of these payment methods clear directly through the banks and your credit card number will be encrypted before it gets sent over the internet.

And as an extra security feature all credit and debit card payments use 3D Secure, an extra layer of protection for online payments.

We NEVER see your credit card number, all of our systems will process your card independent of us. So you can rest assured that your financial details will never be seen, stored, or allowed to fall in to the wrong hands when you purchase from our website.

Don't Like Paying Online? Now you can PayOffline!

A great new service allows you to make your puchase through our website, but you can pay at your local Post Office or anywhere you see the Payzone sign using your debit card or cash.

How it works - you place your order through our website, filling in your name, address and order details. At the make payment stage you click Payoffline and confirm your order. On the following screen you will be given a barcode, this is unique to you and your order. Just take this to your local Post Office or Payzone shop and make your payment. They will let us know you have paid, and we will dispatch your order the next working day. Easy, safe and very secure.

Returns and Refunds

We abide by all UK laws and the Distance Selling Regulations.

Please contact us if you are unhappy with your order, our service or if you just need any help and advice regarding your rights and our terms and conditions.

You can return any item ordered from us for up to 14 days after delivery, please contact us first so we can advise you of the process. 

There are a few rules and exceptions to this, for the first 7 days you can return the item to us and we will provide you with a full refund of you entire invoice. From day 8 to 14 after purchase we will only refund you for the item, less the P&P charges you paid. Any postage & packing costs incurred by you in returning your order to us in will not be refunded though, these are your responsibility. Any free gifts received with the item you are returning will also need to be returned and any discounts on future purchases will become invalid.

Also personalised items and business to business transactions are excempt from the Distance Selling Regulations and these can only be returned if the items are faulty or at our discretion.

Once we have received your item(s) we will process your full refund within 30 days - money will only be refunded to the original card / account.

If you send back your item to us with underpaid postage it will be returned to you by Royal Mail.